My Career History
Achievements in a large scale Organisation
- A People Strategy that achieved Guardian’s Top
Employer Award with plans for Talent, Culture, Ways of Working. - An Employee Value Proposition marketing what it is like to work for the organisation around Core Values, increasing attraction levels.
- Improved value-based selection and assessment methods using technology to sift and shortlist candidates with skill, competence and right attitude fit for the business.
- An external and internal candidate Talent identification plan, with future leadership assessment capabilities and accelerated development activity (e.g. cross company leadership collaboration development)
- An external and internal candidate Talent identification plan, with future leadership assessment capabilities and accelerated development activity (e.g. cross company leadership collaboration development)
- Talent Management.
- Analytics assessing risk areas for turnover and testing of benefits and leadership factors to retain key talent.
- Reduction in turnover of key talent by over 5% including improvements in leadership stability.
- A commercially bench-marked compensation and benefits plan for key groups enabling operational performance.
- Training.
- A leadership, engagement and recognition toolkit and training program using diagnostics led guidance to drive corporate and leadership level action increasing levels of engagement by 5% and productivity by 2% in less than 12 months.
- A Diversity Action Plan with two award winning networks, Women in Leadership and Ethnicity in Leadership creating promotion and talent pipeline. Leadership of key topic conferences and diversity action plans achieving the Employer Excellence in Diversity Award 2016 and LGBT Employer of the year 2016
- Core technical training accredited by Pearson, a staged Retail Honours Degree with awards won for Graduate and Apprenticeship programmes, Princes Trust Award, and publicity for over 30 high level graduates.
- A behaviour and business activity-based Leadership development programme proven to improve core commercial metrics. Through collaboration this programme was implemented globally.
- Engagement.
- An increase in staff engagement and sustained engagement levels with online diagnostic and action planning tools using Engagement, Leadership, Diversity, and Customer Impact Metrics.
- Colleague engagement development activity to test and build technology for home shopping, efficiency improvements removing the double handling of waste and increasing customer satisfaction (net promoter score ratings) by 2%.
- An Engagement and Culture programme to support response to competitive activity launch of new products and service propositions and reinforcement of key retail behaviour e.g. “Selling”.
- Employee Relations
- Employee Relations skills training covering the behaviours, skills and procedures to introduce new management structures, systems and ways of working, resulting in £3M efficiency savings.
- Leading the re-write and simplification of all employment policies in 12 months delivering efficiency savings of £1M. Including the introduction of a compliance and consequence framework to manage employee relations casework, reducing the risk with complex cases. Results included a 10% decrease in short term absence, and a 20% reduction in case management time.
- The reduction of complex casework using a mediation scheme, alternative dispute resolution and a high impact case conference mechanism.
- Introduction of National protocols and forums for trade unions and elected staff consultation to drive consistent delivery of business changes. Dispute resolution agreements that enabled introduction of self-service tills, top shelf stocking of products, and automated queue management systems, whilst mitigating redundancies.
- Implementation of a Trade Union Access strategy to manage the potential of statutory trade union bargaining.
- The reduction of local disputes achieved through the roll-out of a joint union and management workshop covering Problem Solving and Behaviour based Joint working.
- Improvement in all employee relations metrics within 1 year including, reduction in appeals, tribunal cases, time handling cases, a 20% drop in case settlements, 90% attendance on management essentials training, increase take up of facilitated management employee relations support,
- A renegotiated Occupational Health contract with increased proactive services, including sickness telephone screening, online and tele-health appointments.
- Over a 90% satisfaction rate which employee relations training for the HR Community
- Organisational Development
- A co-developed self-assessment behaviour tool commercially adopted in the UK market
- The insourcing of Petrol Filling stations using a new TUPE business transfers protocol resulting in harmonised terms and conditions. The management of “Open book” contract costs with revised governance arrangements.
- Leading the communications, consultation and change management process for major business transformation and productivity projects e.g. new store management structure, new technology into over 500 stores.
- An organisation-wide 100-day plan to embed organisation development activity creating new cross functional collaborations.